Shop Xerox Rebate Terms and Conditions

Instant Savings Conditions

Instant savings are available for U.S. end-user customers who purchase a new eligible product/model during the promotion period from the Shop Xerox online store or from a participating Xerox authorized channel partner. See http://www.office.xerox.com/rebates for list of eligible products/models (includes Y, S, and PagePack configurations, unless otherwise noted), rebate amount, and effective dates of the promotion period.

Customers who purchase an eligible product from Shop Xerox will receive the applicable instant savings which will be reflected in the final purchase price. Participating Xerox authorized channel partners may provide end-user customers who purchase an eligible product with up to the applicable instant savings amount at the time of sale. No instant savings are available for remanufactured or demonstration products. Applicable tax, if any, is the sole responsibility of the end-user customer. Xerox Corporation may amend these instant savings terms and conditions from time to time. Instant savings are limited time offers and are available only while supplies last. Void where prohibited or restricted by law.

Rebate or Back-end Rebate Conditions

Rebates (also called Back-end rebates) are available for U.S. end-user customers who purchase a new eligible product/model (includes Y, S, and PagePack configurations, unless otherwise noted) during the promotion period from a participating Xerox authorized channel partner or from the Shop Xerox online store. See http://www.office.xerox.com/rebates for list of eligible products/models, back-end rebate amount, offer code, effective dates of the promotion period, and claim by date. In general, claims must be submitted within 30 days from the last day of the quarter when product was purchased, unless otherwise stated. In addition, unless otherwise stated, transactions directly with Xerox (e.g. Xerox Purchase, Lease or Rental Agreement) are excluded because the pricing for such transactions typically includes the rebate amount.

End-user customers must submit a rebate request online at: http://www.xerox.com/office/claim their end-user customer contact information, offer code, purchase information (purchased from, purchase date), and eligible product/model and configuration. End-user customers must print the submission fax cover sheet that is generated by the online rebate submission tool and fax the completed online rebate claim submission fax coversheet, device startup page and a copy of the purchase invoice to the fax number indicated on the fax coversheet no later than claim by date for the promotion. Limit of 20 back-end rebates per product per rebate period, unless otherwise specified in writing. Unless otherwise stated, Xerox factory remanufactured devices and demonstration devices are eligible for 50% of the rebate amount for a new device. See below for additional terms and conditions.

2018 Xerox Loyalty Rebate Program

End-user customers who own a Xerox brand desktop size monochrome or color device qualify for the Xerox Customer Rebate. Rebates are 10% value of the Estimate Retail Price of the device and are based on the new qualifying Xerox device purchased (see flyer at www.shop.xerox.com/loyalty-program for rebate amounts).

End-user customers must submit a rebate request online at: www.xerox.com/office/claim by entering their end-user customer contact information, offer code (THANKS2018US), purchase information (purchased from, purchase date), and eligible product/model for both the new and previously purchased device. End-user customers must submit the device startup page of customer's previously purchased device, a copy of the purchase invoice for the new device, and a start-up page of the new device. Limit of 20 back-end rebates per end-user, per calendar month, unless otherwise specified in writing. Only one rebate for each qualifying product previously purchased by the customer. Xerox factory remanufactured devices and demonstration devices are not eligible.

Only purchases by U.S. end-user customers with a valid U.S. mailing address are eligible; Xerox channel partners, resellers, agents, dealers, distributors, e-tailers and retailers are not eligible. End-user customer must purchase or lease eligible products from an independent Xerox authorized channel partner or Shop Xerox; purchases or leases directly from Xerox or from Xerox affiliates or subsidiaries are not eligible for this promotion. If claiming for a lease transaction, the lease agreement must be provided and show the serial numbers to qualify. The previously purchased qualifying Xerox device must have been purchased directly from an independent Xerox authorized channel partner or Shop Xerox; purchases or leases directly from Xerox or from Xerox affiliates or subsidiaries do not qualify for this promotion. Rebate checks are payable in U.S. dollars and are mailed directly to end-user customers. Allow 6-8 weeks for delivery of rebate check.

All rebate claims are subject to Xerox final review and approval. Rebate claims must be submitted within 30 days of purchase of the new Xerox device. End-user customers should keep copies of all rebate submission documents; all documents submitted to Xerox become the property of Xerox and will not be returned. Xerox retains the right to request additional information when processing a rebate submission request. Xerox is not responsible for lost, late, missing, or illegible rebate submissions, or misdirected submissions. If a rebate submission is incomplete or fails to meet any of the rebate terms and conditions, no rebate will be issued. In order to accept the rebate, a rebate check must be cashed or deposited no later than the date stated on the check. For questions on a rebate submission, go to www.xerox.com/office/claim. Applicable tax, if any, is the sole responsibility of the end-user customer.

End-user customer must acknowledge and accept the current terms and conditions at the time a rebate claim is submitted. This offer is valid 4/1/2018 - 12/31/2018, or while supplies last. Unless otherwise expressly stated in writing, this offer is not combinable with any other mail-in (i.e. back-end) discounts or special pricing provided by or made available by Xerox. Void where prohibited or restricted by law. Void where prohibited or restricted by law.

Solid Ink Celebration of Color
Cash Back on Ink Sticks and Printer Purchases from July 1, 2018 through December 31, 2018.
  • The corresponding M config models/configurations are eligible for the Xerox® VersaLink® Upgrade Rebate.
  • Not combinable with Xerox Loyalty Rebate Program, end-user supplies promotion, or Sales & Marketing Exceptions.
  • Solid ink stick rebates and Xerox® VersaLink upgrade rebates are available to owners of: Xerox® Phaser® 8400, Phaser 8500, Phaser 8550, Phaser 8560/8560MFP, Xerox® ColorQube® 8570, Phaser 8860/8860MFP, ColorQube 8870 and Xerox® WorkCentre® C2424.
  • ColorQube 8580 and 8880 owners are eligible for the Ink Sticks rebate only.
  • Solid Ink stick rebates are limited to one set of Solid Ink (CMYK) sticks per each qualifying end-user customer and/or company.
  • Invoice must be dated July 1, 2018 through December 31, 2018.
  • Only Xerox end-user customers in the United States and territories are eligible and must claim rebate.
  • Only supplies and printers purchased from an authorized Xerox Channel Partner or shop.xerox.com are eligible.
  • All taxes are the responsibility of the purchaser.
  • All claims must be submitted within thirty days of invoice date. Xerox reserves the right to validate claims prior to issuing rebate.
  • Please allow six to eight weeks for processing.
  • Xerox reserves the right to alter or terminate the program at any time.
  • Apply for your Solid Ink Stick rebate at: www.xerox.com/office/claim using offer code SISUPP2H18.
  • Apply for your VersaLink Upgrade rebate at: www.xerox.com/office/claim using offer code SIPRNT2H18.
Additional Rebate Conditions

Only purchases by U.S. end-user customers with a valid U.S. mailing address are eligible; Xerox channel partners, resellers, agents, dealers, distributors, e-tailers and retailers are not eligible. Rebate checks are payable in U.S. dollars and are mailed directly to end-user customers. Allow 6–8 weeks for delivery of rebate check.

Unless Xerox provides otherwise in writing, back-end rebates are not combinable with special pricing (defined as 20% less than Xerox's published estimated retail price), or any other rebate offer. Only one rebate for each device purchased is eligible.

All rebate claims are subject to Xerox final review and approval. End-user customers should keep copies of all rebate submission documents; all documents submitted to Xerox become the property of Xerox and will not be returned. Xerox retains the right to request additional information when processing a rebate submission request. Xerox is not responsible for lost, late, missing, or illegible rebate submissions, or misdirected submissions. If a rebate submission is incomplete or fails to meet any of the rebate terms and conditions, no rebate will be issued. In order to accept the rebate, a rebate check must be cashed or deposited no later than the date stated on the check. Applicable tax, if any, is the sole responsibility of the end-user customer.

Rebates on leased products are conditional upon complete performance of all lease conditions. Rebates for public sector sales are processed as automatic price reductions through the Xerox channel partner at the time of purchase.

Xerox Corporation may amend the back-end rebate, Trade-In rebate, Xerox Color Upgrade Program rebate, Xerox Customer Rebate or general rebate conditions from time to time; end-user customer must acknowledge and accept the current terms and conditions at the time a rebate claim is submitted. This is a limited time offer; offer valid only while supplies last. Void where prohibited or restricted by law.

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