Shipping

Shipping Addresses

All items within an order will ship to a single address in the 50 United States. We cannot ship to a destination outside the United States, PO Box, or private mailbox (PMB). Canadian customers: please visit Shop Xerox Canada.

Multiple orders are required to ship items to multiple addresses. For each new shipping address, you must enter billing information, even if it is the same as for the previous address. This is a security precaution to protect against misuse of your account.

Delivery Timeframe

In stock items will generally deliver within the following timeframes:

Orders placed before 1:15pm EST:
  • Rush: Arrives in 1 business day
  • Expedited: Arrives in 2 business days
  • Standard: Arrives in 3–7 business days
Orders placed after 1:15pm EST:
  • Rush: Arrives in 2 business day
  • Expedited: Arrives in 3 business days
  • Standard: Arrives in 3–7 business days

Some orders qualify for late shipment cutoff times. If your order is urgent, you may wish to place your order by phone (800-750-7232) to ensure your order ships the same day the order is placed.

Delivery timeframe is a good-faith estimate, not a guarantee.

All orders are subject to review.

An order placed before the cutoff time may not ship the same day, if the order is held for review. Orders held for review will only be released on business days, excluding holidays.

Backorder items will ship when inventory becomes available. You will not be charged until the order has shipped. Your items will ship via the shipping method chosen during checkout.

Orders that exceed 150 pounds require a signature for delivery.

Shipping Costs

Shop Xerox offers free ground shipping on supplies-only orders.

Shipping is calculated based on the shipping method chosen and the weight of your order.

Weight Standard Expedited Rush
Up to 10 lb $7.99 $14.99 $19.99
10.01 to 25 lb $11.99 $19.99 $29.99
25.01 to 50 lb $15.99 $29.99 $39.99
50.01 to 70 lb $19.99 $39.99 $49.99
Over 70 lb $39.99 $69.99 $99.99
Returns

CDW will accept most defective products that are returned within 15 days of the invoice date. A credit, replacement, exchange or repair will be issued. After 15 days, only the Xerox warranty applies.

If a product arrives damaged, please refuse the product upon original delivery attempt. If damaged products are accepted from the carrier, the damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify CDW (800-750-7232) within 15 days of delivery acceptance to arrange for a carrier inspection and a pick up of damaged products. Timely receipt of this information is necessary for CDW to file a damage claim.

To initiate a return, contact CDW Customer Relations (800-750-7232) to request a Return Merchandise Authorization (RMA) Number. You'll need to provide your name, applicable invoice number, product serial number, and reason for your return. You'll have five days to return a product after the RMA is issued. Return your product in its original box and include any packing materials, manuals, etc. that arrived with your product. You are responsible for the shipping fees for returning the product, and you are strongly advised to purchase full insurance to cover any loss or damage to your item(s) in transit. All accepted returns are subject to a minimum 15% restocking fee. CDW must receive your product within 30 days of invoice date to be eligible for a credit or exchange. CDW will pay for the cost of shipping replacements or exchanges of returned items, and will match the shipping method used to return the product.


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