Fully Covered

Get free lifetime printer service and easily order supplies with Xerox eConcierge.

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The benefits of Xerox eConcierge

Earn lifetime service benefits

Fixing a sidelined printer can be a real blow to your budget, but with Xerox eConcierge, it's free. You earn service coverage through Xerox — worth $55 - $800 a year — just for buying your usual supplies. Service coverage starts after 30 days and the second supplies order for each printer and continues until you stop buying supplies through the program.

No more out-of-toner surprises

The Supplies Assistant desktop app tracks supply levels in the background and lets you know when supplies are low. No more printer downtime waiting for supplies to arrive or pricey overnight shipping charges.

End supplies confusion

The Supplies Assistant desktop app identifies your printer model and tells you exactly which supplies you need.

No mark-ups

Your supplies come from Shop Xerox and cost the same as they do on the Shop Xerox website.

You're in control

If you have many printers on your network, it's easy to tell the Supplies Assistant app which printers to track and which to ignore. And Xerox eConcierge is contract free — you can leave the program at any time.

Track all your printers

You can even use Xerox eConcierge to track and buy supplies for popular Brother, HP, Lexmark and Samsung printers. All supported devices (pdf)

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How it works

  1. Setup
    Register for Xerox eConcierge.
    Install the Supplies Assistant app on any computer on the same network as your printer.
    Choose which printers to track.
    Register with Shop Xerox
    Find a local reseller who offers Xerox eConcierge

  2. Track
    The Supplies Assistant runs in the background and notifies you when supplies are low.

  3. Order
    Supplies Assistant creates an order with the supplies you need. Review your order and place it in a few clicks on Shop Xerox.

Customer Comments

"The [Xerox] eConcierge program has been a real time saver. I no longer have to keep checking the supplies because I receive an email when toner is low or a fuser needs to be changed. I highly recommend this program."
— Donna Krieger, GO!/C2

"We can't afford to have a large amount of inventory sitting around, but yet we need it, when we need it, so two thumbs up on convenience!"
— Tammy Wollum, Unique Project Management

"I placed two orders for toner cartridges as soon as we needed them; within 30 days I received a letter indicating that we were now covered under a service contract through this program. Hopefully, we will not need any additional service assistance on this printer, but it is great to know that we can purchase our supplies through the [Xerox] eConcierge program AND have the added protection of a service contract for no additional fees!"
— Mary Kate Reese, PhD, LPC, Atlanta North Center for Change

*Xerox will provide free extended service coverage over the normal supported life of your Xerox product as long as you continue placing your supply orders through the Xerox eConcierge service. The coverage will be the same as what was provided when the device originally shipped—quick exchange, depot repair or onsite. Xerox reserves the right to discontinue the service reward for a specific model at any time.

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