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Fully covered. Get free lifetime printer service and easily order supplies with Xerox eConcierge
You're in control with the Xerox eConcierge program.

The benefits of Xerox eConcierge

Earn lifetime service benefits

Fixing a sidelined printer can be a real blow to your budget, but with Xerox eConcierge, it's free. You earn service coverage through Xerox — worth $55-$800 a year — just for buying your usual supplies. Service coverage starts after 30 days and the second supplies order for each printer and continues until you stop buying supplies through the program.

No more out-of-toner surprises

The Supplies Assistant desktop app tracks supply levels in the background and lets you know when supplies are low. No more printer downtime waiting for supplies to arrive or pricey overnight shipping charges.

End supplies confusion

The Supplies Assistant desktop app identifies your printer model and tells you exactly which supplies you need.

No mark-ups

Your supplies come from Shop Xerox and cost the same as they do on the Shop Xerox website.

You're in control

If you have many printers on your network, it's easy to tell the Supplies Assistant app which printers to track and which to ignore. And Xerox eConcierge is contract free — you can leave the program at any time.

Track all your printers

You can even use Xerox eConcierge to track and buy supplies for popular Brother, HP, Lexmark and Samsung printers. All supported devices (pdf) ›

Register now

How it works



Register for Xerox eConcierge.

Install the Supplies Assistant app on any computer on the same network as your printer.
Choose which printers to track.

Register with Shop Xerox ›

Find a local reseller who offers Xerox eConcierge ›



The Supplies Assistant runs in the background and notifies you when supplies are low.



Supplies Assistant creates an order with the supplies you need. Review your order and place it in a few clicks on Shop Xerox.

Customer Comments

"The [Xerox] eConcierge program has been a real time saver. I no longer have to keep checking the supplies because I receive an email when toner is low or a fuser needs to be changed. I highly recommend this program."
—Donna Krieger, GO!/C2

"We can't afford to have a large amount of inventory sitting around, but yet we need it, when we need it, so two thumbs up on convenience!"
—Tammy Wollum, Unique Project Management

"I placed two orders for toner cartridges as soon as we needed them; within 30 days I received a letter indicating that we were now covered under a service contract through this program. Hopefully, we will not need any additional service assistance on this printer, but it is great to know that we can purchase our supplies through the [Xerox] eConcierge program AND have the added protection of a service contract for no additional fees!"
—Mary Kate Reese, PhD, LPC, Atlanta North Center for Change

See more customer reviews ›

*Xerox will provide free extended service coverage over the normal supported life of your Xerox product as long as you continue placing your supply orders through the Xerox eConcierge service. The coverage will be the same as what was provided when the device originally shipped—quick exchange, depot repair or onsite. Xerox reserves the right to discontinue the service reward for a specific model at any time.

The price of a one-year service agreement varies by machine. Here are some examples:

Printer Service Agreement Price
Phaser 6010 $55/year
Phaser 6600 $149/year
WorkCentre 6605 $179/year
ColorQube 8570 $199/year
Phaser 6700 $329/year
Phaser 7800 $879/year

Lifetime service coverage has an average value of $1,280 for Xerox office printers.


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