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Fixing a sidelined printer can be a real blow to your budget, but with Xerox eConcierge, it's free. You earn service coverage through Xerox — worth $55-$800 a year — just for buying your usual supplies. Service coverage starts after 30 days and the second supplies order for each printer and continues until you stop buying supplies through the program.
The Supplies Assistant desktop app tracks supply levels in the background and lets you know when supplies are low. No more printer downtime waiting for supplies to arrive or pricey overnight shipping charges.
The Supplies Assistant desktop app identifies your printer model and tells you exactly which supplies you need.
Your supplies come from Shop Xerox and cost the same as they do on the Shop Xerox website.
If you have many printers on your network, it's easy to tell the Supplies Assistant app which printers to track and which to ignore. And Xerox eConcierge is contract free — you can leave the program at any time.
You can even use Xerox eConcierge to track and buy supplies for popular Brother, HP, Lexmark and Samsung printers. All supported devices (pdf) ›
Register for Xerox eConcierge.
Install the Supplies Assistant app on any computer on the same network as your printer.
Choose which printers to track.
The Supplies Assistant runs in the background and notifies you when supplies are low.
Supplies Assistant creates an order with the supplies you need. Review your order and place it in a few clicks on Shop Xerox.
*Xerox will provide free extended service coverage over the normal supported life of your Xerox product as long as you continue placing your supply orders through the Xerox eConcierge service. The coverage will be the same as what was provided when the device originally shipped—quick exchange, depot repair or onsite. Xerox reserves the right to discontinue the service reward for a specific model at any time.
The price of a one-year service agreement varies by machine. Here are some examples:
|Printer||Service Agreement Price|
Lifetime service coverage has an average value of $1,280 for Xerox office printers.